Terms of Service

1. Agreement to Terms

By accessing or using the NexonTech platform at nexontech.org ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

NexonTech ("we," "us," or "our") reserves the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

2. Description of Service

NexonTech is a platform that enables businesses to build, configure, and deploy custom AI-powered chatbot agents. The Service includes:

• A dashboard for creating and managing AI agents
• Document upload for building agent knowledge bases
• An embeddable chat widget for deployment on your website
• Conversation analytics and monitoring
• An interactive demo for evaluating the platform

2A. Demo URL Access (Evaluation License)

From time to time we send personalized demo links — typically a URL of the form nexontech.org/demo/<token> — to businesses we believe would benefit from the Service. By clicking such a link and interacting with the demo, you accept a limited, time-bound evaluation license on the following terms:

• The demo is a sandboxed preview of the Service. It is provided free of charge for the sole purpose of evaluating whether the Service is a fit for your business.
• Demo conversations may be reviewed by NexonTech in aggregate or in part for product-improvement purposes. Do not enter personally identifying information, customer data, or confidential information into the demo. No account, no password, and no PII is required to use the demo.
• Demo sessions expire 30 days after creation. See the Privacy Policy §8 for retention details.
• Use of the demo does not create a paying account, does not grant a commercial licence to the Service, and does not obligate either party to enter into any further agreement. These full Terms apply to any subsequent paid use, which begins only on account registration (see §3).
• The demo is provided "as-is" without any warranty. The limitation of liability in §9 applies in full.

2B. Cold-Outreach Email Correspondence

Where we have contacted you via cold email (see Privacy Policy §2.6), the following applies:

• An email reply to a NexonTech address (including any @eu.nexontech.org address such as petru@eu.nexontech.org or replies@eu.nexontech.org) is ordinary B2B correspondence. It is not a contractual offer or acceptance, does not bind either party, and does not constitute an agreement to purchase or supply the Service.
• Any commercial agreement requires a written signed order, an active paid subscription, or both, in line with the rest of these Terms.
• You can request that we stop contacting you at any time by replying with the word STOP or unsubscribe, by clicking the unsubscribe link in the message, or by emailing support@nexontech.org. Opt-out is honoured within 24 hours and the address is permanently suppressed.

3. Account Registration

To access certain features of the Service, you must create an account using an email address and password or through Google sign-in. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.

3A. Fees, Billing and Cancellation

Plans and prices. Paid plans, their prices, their included monthly conversation allowances and their per-conversation overage rates are those published on our pricing page at the time you subscribe. All prices are in US dollars and are exclusive of VAT or sales tax, which is calculated and added at checkout where applicable.

Payment processing. Payments are processed by Polar, which acts as merchant of recordfor the transaction. Polar is the seller of record for tax purposes, issues your invoice, and collects and remits any applicable VAT or sales tax. Polar's own terms and privacy policy govern the payment transaction itself; these Terms govern your use of the Service. We do not receive or store your card details.

Billing cycle and renewal. Subscriptions are charged in advance for the interval you select at checkout — monthly or annual — and renew automatically at the same interval and the then-current price until cancelled. Renewal is charged on the anniversary of your subscription start.

Conversation allowance. Each plan includes a monthly conversation allowance. A conversation is counted once, the first time a visitor sends a message to one of your agents; a widget that loads but is never typed into is not counted. The allowance belongs to your account, not to an individual agent — if you run several agents, they all draw on the same allowance. Allowances reset at the start of each monthly billing period.

Overage on monthly paid plans. If you exceed your allowance on a monthly paid plan, your agents keep working. Additional conversations are charged in arrears at the per-conversation rate published for your plan, billed at the end of the billing period. Overage is subject to a spend cap, which by default equals one month of your plan price — once the cap is reached we stop serving further conversations for that period rather than continuing to charge you. You can ask us to raise or lower your cap. We send email notifications as you approach your allowance and again as you approach the cap.

Free and annual plans are not metered. On the free plan and on annual subscriptions, no overage is ever charged. Service pauses once the allowance for the period is used and resumes at the start of the next period, or immediately on upgrade.

Refunds. If you are not satisfied, you may request a full refund of your first payment on a plan within 14 days of that payment by emailing support@nexontech.org. After that period, subscription fees are non-refundable and we do not refund partial periods, including where a subscription goes unused. Overage charges are non-refundable once the conversations they relate to have been served. Nothing here limits any statutory right you may have as a consumer under applicable law.

Cancellation. You may cancel at any time from Dashboard → Billing. Cancellation takes effect at the end of your current paid period: you keep your plan and its features until then, no further charges are made, and no partial-period refund is due. You can reactivate before the period ends. Cancelling a subscription does not delete your account or your data — see §11 for that.

Failed payments. If a renewal payment cannot be collected, the payment processor will retry it. If it remains uncollected we may downgrade or suspend your paid features after notifying you at your account email address.

Price changes. We may change prices, allowances or overage rates. We will give you at least 30 days' notice by email, and changes take effect at your next renewal. If you do not accept a change, cancel before that renewal.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Distribute malware, spam, or harmful content through your AI agents
• Impersonate any person or entity, or misrepresent your affiliation
• Attempt to gain unauthorized access to the Service or its infrastructure
• Use AI agents to generate content that is deceptive, fraudulent, or misleading
• Overload, disrupt, or interfere with the Service or its servers
• Scrape, crawl, or harvest data from the Service without authorization
• Use the Service to build agents that provide medical, legal, or financial advice without appropriate disclaimers and professional oversight

5. Your Content and Data

You retain ownership of all content you upload to the Service, including documents, agent configurations, and instructions ("Your Content"). By uploading content, you grant us a limited license to process, store, and use Your Content solely to provide and improve the Service.

You are responsible for ensuring that Your Content does not infringe on any third-party intellectual property rights and complies with applicable laws. We may remove content that violates these Terms.

6. AI-Generated Content

The AI agents built on our platform generate responses using artificial intelligence. You acknowledge that:

• AI-generated responses may not always be accurate, complete, or appropriate
• You are responsible for reviewing and validating AI agent outputs
• AI agents should not be used as a sole source of professional advice
• We do not guarantee the accuracy or suitability of any AI-generated content

You are solely responsible for the behavior and output of AI agents you create and deploy, including any interactions they have with your end users.

7. Intellectual Property

The Service, including its design, code, features, logos, and documentation, is owned by NexonTech and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, branding, or proprietary materials.

AI agents you create and their configurations belong to you. However, we retain rights to the underlying platform technology and any aggregated, anonymized usage data.

8. Service Availability and Support

We strive to maintain high availability of the Service, but do not guarantee uninterrupted or error-free operation. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control.

We do not offer an uptime service-level agreement or service credits on our standard plans. No plan carries a guaranteed availability percentage. Current and historical availability is published on our public status page. Enterprise agreements may include separately negotiated availability commitments; where they do, the signed agreement governs.

Support response times. The response times shown on the pricing page for your plan — and any paid support upgrade you have purchased — are the targets we work to during business hours, Monday to Friday, excluding public holidays in the Republic of Moldova. They are targets, not guarantees, and missing one does not entitle you to a credit or refund.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice when possible.

9. Limitation of Liability

To the maximum extent permitted by law, NexonTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or fifty euros (€50), whichever is greater.

10. Indemnification

You agree to indemnify and hold harmless NexonTech, its officers, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11. Termination

You may request deletion of your account at any time by emailing support@nexontech.org; we action the request within 30 days. Self-service account deletion is not yet available. We may suspend or terminate your account if you violate these Terms or if we determine that your use poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We may retain Your Content for a reasonable period to comply with legal obligations, after which it will be deleted.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Moldova. Any disputes arising from these Terms shall be resolved in the courts of the Republic of Moldova.

13. Contact

If you have questions about these Terms, please contact us at support@nexontech.org or through our contact page.